Microsoft Customer Voice
Microsoft Customer Voice is a feedback management tool that helps businesses capture and analyse customer feedback in real-time. By collecting insights from surveys, reviews, and other customer interactions, organisations can gauge customer satisfaction, improve service quality, and make informed business decisions.
How Customer Voice Can Transform Your Business
Real-TIme Feedback Collection
Real-TIme Feedback Collection
Real-TIme Feedback Collection
Gather feedback instantly through customizable surveys sent via email, SMS, or embedded in websites and apps, ensuring timely insights on customer experiences.
Survey Integration with D365
Real-TIme Feedback Collection
Real-TIme Feedback Collection
Automatically link feedback data to Dynamics 365 Sales, Customer Service, or Marketing, enabling a complete view of customer interactions and helping you act on feedback swiftly.
AI Powered Insights
Real-TIme Feedback Collection
Question Logic and Templates
Utilise AI to analyse customer sentiment, identify trends, and highlight areas for improvement, allowing you to enhance customer satisfaction and loyalty.
Question Logic and Templates
Question Logic and Templates
Question Logic and Templates
Design personalised surveys with built-in templates and advanced question logic that tailors questions based on previous responses, improving response quality.
Automated Workflows
Question Logic and Templates
Analytics and Reporting
Set up workflows that trigger actions based on feedback, such as creating support cases for negative feedback, ensuring no critical issues go unresolved.
Analytics and Reporting
Question Logic and Templates
Analytics and Reporting
Access comprehensive reporting features to track survey responses, analyse feedback trends, and measure key performance indicators like Net Promoter Score (NPS) over time.
How Customer Voice Can Transform Your Business
Expert Guidance in Feedback Management
Our team has extensive experience implementing Microsoft Customer Voice, ensuring you get the most out of its feedback management features to drive actionable insights.
Fast and Seamless Integration
We help you integrate Customer Voice with your existing Microsoft ecosystem, enabling a streamlined process from feedback collection to action within Dynamics 365.
Tailored Survey Solutions
We can customise your surveys to reflect your brand and specific business needs, ensuring that the feedback you collect is both relevant and actionable.
Proactive Feedback-Driven Strategy
We support you in developing strategies to act on the feedback collected, helping you improve customer satisfaction, loyalty, and overall service quality.
Ongoing Support and Optimisation
Our team provides continuous support to ensure that your feedback processes evolve with your business, offering training and optimisation as needed.
Proven Track Record in Customer-Centric Solutions
With years of expertise in Microsoft tools, we help you leverage Customer Voice to create meaningful customer interactions and ensure your business remains responsive to client needs.