Privacy Policy

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Dynamicsbase Ltd, trading as CRM Knowledge and PowerApps4Biz, is committed to safeguarding your personal data and ensuring transparency about how we handle it. This privacy policy outlines the data we collect, why we collect it, and how it is processed in accordance with all applicable data protection regulations, including the General Data Protection Regulation (GDPR).

Dynamicsbase Ltd, operating under the business names CRM Knowledge and PowerApps4Biz, is the data controller for all personal data collected through our websites and services.

PowerApps4Biz provides tailored Microsoft-based solutions and consultancy services. To offer these services, we collect personal and business-related data, such as:

• Names
• Email addresses
• Telephone numbers
• Business addresses
• Any relevant details needed to support our services

This data may be collected during discovery calls, service agreements, or consultancy sessions and is used to deliver personalized solutions, training, and support.

Use of Contractors: In some cases, we may work with trusted third-party contractors (including developers, designers, and other specialists) who may need access to certain information to fulfill their roles. We only share necessary data with them, ensuring confidentiality through non-disclosure agreements.

We treat all information gathered during projects or consultancy as confidential, except for publicly accessible deliverables. Any commercially sensitive or private information shared with us will remain confidential and will only be shared with trusted contractors when required.

In cases where clients provide proprietary data or documents, we will store them securely on systems managed by CRM Knowledge or PowerApps4Biz. Upon request, these documents can be returned, modified, or deleted, provided the client’s account is in good standing.

We collect and store personally identifiable data, including:

• Name, address, and contact details
• Professional and business information (e.g., job titles, business email addresses)

We also collect information provided by clients for third-party suppliers, partners, or other contacts. By submitting third-party contact details, clients grant us permission to use this information strictly for service delivery purposes.

Under the GDPR, you have several rights, including:

• Right to access: You can request details of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete information.
• Right to erasure: You can request the deletion of your data.
• Right to restrict processing: You can ask us to limit the processing of your data.
• Right to data portability: You can request to receive your data in a structured format.

We retain your personal data only as long as necessary to provide our services or as required by law. After the termination of a relationship with a client, we retain data to meet future needs unless formally requested otherwise.

Our website uses cookies to enhance the user experience and track interactions for analytics. You can disable cookies in your browser settings, though this may affect your browsing experience.

We may share personal data with trusted third-party service providers for purposes such as website management, analytics, and customer service delivery. These third parties are required to adhere to strict confidentiality agreements.

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or disclosure. This includes secure data storage and encryption where necessary.

If you have consented to the processing of your personal data, you may withdraw this consent at any time by contacting us via info@crmknowledge.co.uk.

If you have any concerns about how we handle your data, please reach out to us directly at info@crmknowledge.co.uk. If you are not satisfied with our response, you have the right to lodge a complaint with the data protection authority in your country.

For any questions or requests regarding your personal data, please contact Peter Clements, Managing Director, at info@crmknowledge.co.uk.

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page.