Marketing and Customer Engagement Products

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 Previously known as the Marketing app, D365 Customer Insights - Journeys empowers users to create and manage real-time, trigger-based customer journeys across multiple touchpoints. The platform personalises experiences with AI-driven recommendations for content and channels.

 Microsoft Customer Voice is a feedback management tool that helps businesses capture real-time insights through surveys and forms. Integrated with Dynamics 365, it allows you to easily track and analyse customer feedback, enabling data-driven decisions that enhance customer engagement and satisfaction. 

 Click offers a suite of intelligent marketing automation and customer communication tools that integrate natively with Microsoft Dynamics 365. These tools help businesses streamline email marketing, campaign automation, social media management, and lead nurturing.

 Touchdown is an intuitive marketing suite natively integrated with Microsoft Dynamics 365, Power Apps, and Business Central. It provides tailored solutions for email marketing, campaign automation, and customer communication, offering businesses the tools needed to execute effective marketing strategies .